Shipping & Delivery Policy
Shipping & Delivery Policy
Last updated: July 13, 2026
This Shipping & Delivery Policy explains how JustScan, operated by GLOUD PTE. LTD., fulfills and delivers products and services.
1. Order Fulfillment
We may fulfill orders through physical shipping, digital delivery, service delivery, invoice-based fulfillment, or direct communication with customers, depending on the product or service ordered.
2. Processing Time
Processing time may vary depending on product type, stock availability, customization requirements, customer-provided information, order volume, and delivery destination.
For custom-made products or services, processing may begin only after we receive the required information, files, specifications, approvals, or payment.
3. Shipping Destinations
Available shipping destinations may vary by product, service, customer type, and applicable import or regulatory requirements. If your destination is not supported or requires additional steps, we may contact you before fulfilling the order.
4. Shipping Fees and Delivery Times
Shipping fees, available delivery methods, and estimated delivery times will be communicated before payment or final order confirmation, depending on the sales channel used.
Delivery times are estimates only and may be affected by customs, import procedures, carrier delays, local holidays, weather, or other circumstances outside our control.
5. Digital or Service Delivery
For digital dental workflows, design support, subscriptions, support services, or other non-physical services, delivery may be completed through email, online access, direct support, service activation, or another agreed method.
6. Customs, Duties, and Import Requirements
Customers are responsible for any customs duties, taxes, import fees, regulatory approvals, or local requirements that apply in their country or region, unless otherwise agreed in writing.
7. Lost, Delayed, or Damaged Shipments
If a shipment is delayed, lost, or damaged, please contact us at support@gloud.io. We may request supporting information, including photos, tracking details, or carrier documentation.
8. Contact
For shipping or delivery questions, contact:
GLOUD PTE. LTD.
Email: support@gloud.io
Phone: +65 8400 6128